Get help
Email us at support@diadiade.com and include:
- your player ID (visible in the Game’s settings screen),
- the device/browser and its version,
- what happened, and roughly when.
We usually reply within two business days.
Common topics
Lost progress
Progress is saved on our servers per player ID. If the Game starts fresh on a new device or browser, send us your old player ID and we can look it up.
Delete my account and data
Email us from the address associated with your account (or include your player ID) and we will delete the account and its gameplay data, as described in the Privacy Policy.
Purchases
For payment issues or refunds, contact the platform you paid through (App Store / Google Play) and copy us on the request so we can apply any correction in-game.